Jeff is the Chief Operating Officer and partner at ROI Communications. Jeff has been in the industry for over 25 years, working primarily in operations and client success. He has helped deploy thousands of global technology solutions throughout his career for a diverse set of customers across many industries including growth companies up through the Fortune 500. Jeff provides full decision lifecycle support for his clients starting with outcome and use case definitions to design, evaluation, negotiation, implementation and ongoing optimization. Jeff holds a BS in Finance from Providence College and a number of technology certifications. He currently resides in Newton MA with his wife Lisa.